Whether it’s to automate manual processes, streamline workflows or create better experiences for customers, software programs can help businesses save money, decrease human error and boost profits. Choosing the right business software isn’t easy with the many options available.
Small and medium-sized enterprises (SMBs) are able to use free and low cost alternatives to business suites that are branded such as LibreOffice and Google Docs. These suites typically discover this comprise accounting tools for office productivity for project management, as well as communication systems. For larger businesses there are enterprise resource planning (ERP) solutions that include more advanced features such as inventory management and global reporting.
Customer support tools such as live chats and cobrowsing help businesses to resolve customer issues faster which leads to higher levels of satisfaction and retention. Some of these tools such as Help Scout and Zendesk are integrated with other applications to give a better customer experience.
Contract management software such as Plutio, helps businesses keep track of ongoing projects by collating all relevant information onto one screen to make it easy to access and review. Users can, for example, view project progress as well as billable hours and invoices at a glance.
As customers of today are seeking customized products and services, companies must adapt their marketing strategies. CRM tools can help companies better understand customers’ needs and tailor products. These tools can be used to study trends in sales and market conditions.
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